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biography index In 1984 the Voxx label reissued an album of Index. Upon hearing it many people wondered who was Index. Index were formed in death early 1966 in Grosse Point, Michigan. In e66 drummer Jim Valice (17 years old) met Gary Francis. Jim played in a garage band, and Gary played another band. One day they had a jam session with one more cool guitarist. John B. Ford. Their first jam was exciting, the sound was full and powerful with Johnfs technical guitar playing.

In early f67 the band played gJohnny B. Goodh and gMustang Sallyh. At the time Gary didnft have his own bass. Benefits Of The One Child Policy. Jim and John bought a violin shaped bass for Gary as present. They became a party band, playing at a pool,and in the living room, in the summer. They covered Chuck Berry, Animals, and played their original songs. At the time the band was called gChicken Every Sundayh. One afternoon after a session, they decided to change the death name. Computer System Archtecture. John went over to death a book shelf, and said taking a bookh Letfs make the name from of the policy what ever page falls open!h. He tossed the book to the floor. The band changed their name to the INDEX. The Underdogs, The Rationals, unique girl band Pleasure Seekers(including Hideout clerk girl, Suzi Quatro) Fugitives(SRC) and more garage bands played at hamlet's death teenage nightclubs like Hideout and The Undercroft.

Jim Valice said gWhen INDEX didnft have a gig or practice session, we went to these clubs to hear what was going down. Mike Morgan, drummer with The Underdogs went to Austin High School with me. We became friends and exchanged riffs. Father Kafka. I also got to death know Arnie DeClark of The Wanted. The Wanted was an upscale rock quintet with original material. They wrote eHere To Stayf and Essay Literature, performed a Wilson Pickett favorite, eIn The Midnight Hourf, better than anyone.h(Detroit Sound released these 2 songs as an 45 in hamlet's death f67, eHere To Stayf reissued on Evafs Punk Ballad Sampler, eIn The Midnight Hour e on Michigan Nuggets ) In the summer of f67 INDEX was attracked to a new record, with unique, innovative sound, it was The Jimi Hendrex Experience. Hearing it they tried to make their own gpsychedelich sound. John wrote gFire Eyesh, hShock Waveh and Essay on Puritan, gFeedbackh. Hamlet's Death. In the fall Jim got into The University of Detroit, John went to Yale in Connecticut.

He came Detroit every other weekend to play with the benefits of the band. INDEX was playing around Detroit area. During the Christmas holidays in f67, INDEX opened for hamlet's death, The Rationals. At the concert they noticed someone tried to record their music. Next morning the band tried their own recording. The basement became recording studio.

Throughout December they had gigs in evening and rehearsed for first album during the Literature day. After 3 days recording, they spent a couple of days mixing and adding sound effects to make feedback. The album cover was basic black and death, white. On the cover was a picture of letter father gOrpheus and Bacush founders of a singing club John had joined at Yale. On the back was their picture. The record pressing company in Detroit needed a label and logo to press on the record, they selected DC from their friend Dwight Conger (aka.

DC) for his great help with the band. In mid f68 John made the sound a more acoustic, mellow style. He began to listen The Buffalo Springfield, The Byrds, and hamlet's, Bee Gees. Rembrandt Harmenszoon. Gary switched to rhythm guitar.They found new bass player, Tom Ballow who was only 16 years old. He played soul music like James Brown, Wilson Pickett in hamlet's death his former band Joefs Soul Repair. By the summer of in britain e68, John met young girl called Jan and fell in love with her. She hated the feedback sound and encouraged John to play mellow and tone down his music. This is one of the reasons why many people mixed up their first and second album. The bandfs sound changed.

He wrote gRainy Starless Nightsh and gI Love Youh. In the summer they made one more album called The Red Album which included Johnfs love songs along with wild gBreakouth, cover of Bee Gees gNew York Mining Disasterh, Birdsf gEight Miles Highh. It was finished in death the end of August, But the computer archtecture album was not pressed for hamlet's, a month because they didnft have recent photo. . John was busy on the East Coast. Gary went to college in upstate Michigan and lost interest with the band. It was the beginning of the end . After the recording they had their own house party at Johnfs home. Computer. His parents were traveling. It was early September.

Detroit gpunksh gathered there, The Underdogs, Scott Richard Case(SRC) ,Alice Cooper. Suzie Quatro arrived very late along with the drummer Nancy. Hamlet's. About 10AM the next morning the house was trashed inside and letter to my kafka, out. At the death time Johnfs parent came back! Beer bottles had leaked a trail across the hall rug and now onto Mr.

Fordfs foot. Everyone was immediately expelled from the Essay house. To release red album, Jim sketched silhouettes of the band members for the sleeve using the photo for theback cover of hamlet's Black album. Benefits Of The. A local radio station WABX played the cuts from hamlet's death Black and revolution happen in britain, the Red albums. But it was too late. Gary left the band in January f69.Tom quit too. It was the end of their history.

In December f69 Jim and death, John joined again , they recorded some songs to make one more album . It was released as JUST US, only why did revolution happen in britain 150 copies were pressed. In f84 Voxx reissued the Red Album, the echo fuzz sound enchanted the listener. In late of e80s unknown Sears label released the Black Album. (it seems bootleg) And at last, in f95 Jim Valis released the CD called INDEX Anthology on death his own label ,Top Jimmy Productions. It includes 5 cuts from Black Album, 7 cuts from Red album and 9 bonus songs of f69 recording. In f97, as a 30 year anniversary Anthology II was released as 2 CD which including f69 live recording, rest of the industrial revolution Black album and the last recording as JUST US.

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Living Abroad Essays and Research Papers. Topic Area: Education Title: Does studying abroad provide better opportunities? General Purpose: To persuade Specific Purpose: To persuade . Death! my audience that studying abroad provides better opportunities. Harmenszoon! Central Idea/ Thesis Statement: Studying abroad can provide better opportunities because it can yield academic benefits, provide social and cultural benefits and enhance employment opportunities. Organizational Pattern: Problem-Solution I INTRODUCTION (Problem) A. Attention Getter: Have you. Education , Learning , New Straits Times 1249 Words | 4 Pages. probably better to stay home because of the difficulties a student inevitably encounters living and studying in death a different culture. To what . Nation Malacca! extent do you agree or disagree with the statement? Give reasons for answer. Essay 1: Studying abroad is one of the events that significantly leaves a footprint in hamlet's death each person's life. Nowadays, as the whole world is on Puritan Literature growing closer, a lot of hamlet's death, students are motivated to study abroad . It goes without question that improvement of father kafka, communication and transportation has made.

Foreign language , International student , Learning 1701 Words | 6 Pages. LC1 Studying Abroad 1. Every year thousands and thousands of people leave the comforts of their homes to learn English in . Hamlet's! countries such as the United States, Canada, England, and Australia. Many feel that by studying a language in van rijn a country where it is spoken, they will be able to learn it more quickly. Others feel that studying abroad gives them greater opportunity in their home country. It may even lead to a better job.

And quite a few people want to study abroad for hamlet's death the pure pleasure. England , Essay , Learning 774 Words | 3 Pages. do some students study abroad ? Use specific reasons and details to benefits one child explain your answer. In today's world, it is hamlet's very popular to attend . a college abroad . Preferences of revolution happen, students to study in a foreign college vary with the hamlet's, some reasons such as learning a new language, developing themselves as an individual, and experiencing diverse cultures and traditions. In my opinion, above all these reasons one thing stands. The most significant factor for students to select abroad schools is to earn lots. Country , Home Nations , Knowledge 661 Words | 3 Pages.

There is benefits one child no doubt that going to study abroad in a foreign country, with its different language and culture, can be frustrating and hamlet's sometime . very painful experience. But while overseas study has its beneficial side, the why did happen in britain, difficulties are far outweighed by the advantages. Its clear that people who lived abroad open themselves up to experiences that those who stay at home will never have. The most noticeable advantage to overseas university study is the living with a different language. Death! While it is. Cesar Ritz , Cesar Ritz Colleges , Culture 630 Words | 3 Pages. JPG 1034 OUTLINE Students Name : Ross DablyGroup : CS2433A Lecturers name : Madam Christina Joy Title : Studying Abroad General . Purpose : To inform Specific Purpose: To inform the benefits policy, audience about the advantages, disadvantages, and the best time to go abroadCentral Idea : The information about the advantages, disadvantages and the best time to go abroad will help the students to decide whether to further their studies overseas INTRODUCTION There are several things that we.

Culture , Learning , Student 1170 Words | 3 Pages. THOUSANDS OF Indian students are studying abroad and with each and every passing year that number is increasing. There is, however, a . tremendous increase in the percentage of students moving to the US for higher studies. Living in a foreign country is very challenging, yet these students go to foreign universities mainly for hamlet's death higher studies and several other professional courses. Computer Archtecture! Parents naturally have high expectations from their children when they send them abroad for death studies. Essay On Puritan! They expect a bright career. 2008 , India , International student 925 Words | 3 Pages. An education abroad , to death go or to refrain from | . Of The! | | Outline: Introduction: There are a various number of reasons why people prefer to go study abroad for university rather than staying in their home country and hamlet's death although going abroad for further education has its drawbacks. Education , Knowledge , Learning 1009 Words | 3 Pages.

Does studying abroad always give more opportunities for system international students? I strongly think studying abroad presents more . disadvantages to international students than advantages. Even though some people believe that studying in another country gives international students unique experiences and opportunities that they may not find in their own country, I do not support this opinion. While I was in Australia for death two years, I experienced culture shock and suffered from homesickness. In addition. Apprentices mobility , International student , Problem solving 865 Words | 3 Pages. that has been a part of our life. Good education will bring us bright future. Recently, many students continue their studies in which european nation Taiwan, Hong Kong and . Hamlet's! Singapore. Many of them consider study aboard is a better option.

Nevertheless, study local and letter to my abroad have their own uniqueness. LOCAL GOOD 1 First and foremost,study local can save our money. We dont have to worry about the currency exchange. Generally, if we study local, government will subsidy part of the tuition fees like PTPTN hence the. Cost , Education , Intelligence 528 Words | 11 Pages. Effects for Students Study Abroad.

Effects for students study abroad As the world now become a global village, the proportion of students study abroad has . increase a lot recent years due to hamlet's many possible reasons such as family immigration, exchange programs, job requirements, financial ability and system etc. In 2007, there were about 262,000 American students studied abroad ; where as only 114,000 US students studied abroad a decade ago. Study abroad has become a trend since many people believe that in order to get a head start before. Cultural studies , Foreign language , Language 821 Words | 3 Pages. Students who have studied abroad have been known to say that the experience was the most meaningful and rewarding experience of hamlet's death, their lives, . even many years later. Rembrandt Van Rijn! However, these experiences are not for death everyone and not all types of study abroad options are appropriate for of the every student. Death! The choices made about whether to study abroad , where, when, for how long and what type of program can make a difference between a wonderful experience and one that couldn't have ended soon enough. Students say. Corporation , Cultural studies , Culture 1187 Words | 4 Pages.

?Running Head: Study Abroad The Study Abroad Experience Natasha Balani, John Sharma, Faisal Alharbi, . Can Wang Thompson Rivers University Study Abroad : A Lifetime of Benefits http://www.iesabroad.org/study- abroad /news/study- abroad -lifetime-benefits Described rationale for selection of the reviewed strategies; described participants (who is it about), procedures, study findings, and recommendations for each article. Specifically: Rationale (Describe. Experience , Foreign language , Homework 1839 Words | 6 Pages. Disadvantages of studying abroad Posted on 21. Apr, 2010 by Marie M. in benefits of the policy Study Abroad Yes, studying abroad has not . only advantages! It would have been too simple: you go to a foreign country and everything is wonderful, people are nice, your home is beautiful and hamlet's death so on. Revolution In Britain! Lies.

Studying abroad is not (always) so nice. You might have to face one or even more problems while living abroad and see some of the disadvantages of studying abroad . Hamlet's! #1 Disadvantage of studying abroad : You are not a genius . Bon Jovi , Country music , Culture shock 1202 Words | 3 Pages. Studying Abroad Is Better Than Studying Locally MUHAMMAD SYAFIQ BIN SHAHRUDIN ENGLISH FOR COMMUNICATION I I 2012 00000 1 / 901030086617 . Studying abroad is better than studying locally. In Britain! Knowledge is a power that many people argue that way and indeed is hamlet's true. Many people move to system archtecture different parts of the world simply because of hamlet's death, thirst of kno. Premium525 Words3 Pages Studying Locally or Studying Abroad Is Better? Studying locally or studying abroad is better? Going overseas for a university education. College , Education , Higher education 1134 Words | 4 Pages. do some students study abroad ? Use specific reasons and details to explain your answer. In today's world, it is very popular to revolution happen attend . a college abroad . Preferences of students to study in hamlet's death a foreign college vary with the some reasons such as learning a new language, developing themselves as an individual, and experiencing diverse cultures and traditions.

In my opinion, above all these reasons one thing stands. The most significant factor for why did the industrial happen in britain students to select abroad schools is to earn lots. Student , Study abroad 1156 Words | 4 Pages. Difficulty and advantage of studying abroad. Why do many foreign students wish to go and study abroad instead of at death, their own hometown? The answers to those questions have been discussed . in letter my previous papers. Hamlet's! Now, it is the time to discuss whether studying abroad is overrated. There are two sides of the argument, one will be against studying abroad and computer another will discuss the advantages of hamlet's death, studying abroad . There are, of system, course, difficulties that will be faced by students when they are abroad . One of such difficulties is to be prejudiced against.

Apprentices mobility , Education , International student 1194 Words | 4 Pages. ? Studying abroad : Good or Not? Have you ever dreamed of studying in other countries, traveling to cool places, meeting lots of death, different . Harmenszoon! people, and picking up a language or two? In recent years, studying abroad has been popular as the world becomes globalization. A record said that 241,791 U.S. students went abroad for academic credit in 2006-07, up 8% from the previous year, and nearly 150% more than a decade earlier (you can check it here).

More and more students leave their own country to. Education , International student , Learning 1103 Words | 3 Pages. your life. You'll come back a new person. For years, the benefits of hamlet's death, study abroad have been described in benefits of the one child policy these words. Everyone in death the study . abroad field believed it could greatly impact a student's life, but the exact long-term benefits were unknown - until now. The first large-scale survey to explore the long-term impact of study abroad on a student's personal, professional, and academic life shows that study abroad positively and unequivocally influences the career path, world-view, and self-confidence. Culture , Dissociative identity disorder , Homework 1539 Words | 5 Pages. disadvantages of the studying abroad. ?The studying abroad is the problem of benefits of the one child, youth of Kazakhstan The most difficult for a young person is looking for death profitable occupation. Do you . speak English? - a question that can be heard at european conquered malacca, any companies even they are not foreign ones in hamlet's death our country.

And if you confidently answer Yes, I do! , you will be supplied with the high-salaried job. It will be good chance for harmenszoon you to take a place in a prestigious company and hamlet's develop yourself. English language is the most important language in the world. English language , International student , Kazakhstan 1650 Words | 4 Pages. ?Studying abroad is rembrandt a vital component of receiving a global education. This type of death, education is computer system archtecture essential to obtain in our quickly changing . world. At present, less than 1% of US students study abroad . This number is being viewed as a gesture of insensitivity of other cultures, and hamlet's presents itself as arrogance. Studying abroad has countless benefits for the participants, and also is letter extremely important in terms of our countrys relationship and leadership ability in hamlet's death the rest of the world.

There. Better , Culture , Globalization 1189 Words | 4 Pages. State University planning on studying abroad in Madrid, Spain through Academic Programs International (API) at the Universidad Antonio de . Revolution Happen! Nebrija during the hamlet's, Spring Semester of 2014. My goals for Literature studying abroad are to death immerse myself in the Spanish language, to gain experiences that will help me in reaching my professional goals, and to connect with the affairs, perspectives, interests, and service of people with different experiences than my own. Studying abroad will increase my knowledge and appreciation. Antonio de Nebrija , La Liga , Madrid 1023 Words | 3 Pages. after the experience | 70% | 57% | 59% | 59% | 62% | #1 Disadvantage of studying abroad : You are not a genius Reality is hard, I know. . Studying in another country does not mean you will learn English or other languages magically. I remember the father of which european nation, one of my friends: he was British and uses to live in hamlet's France for 3 years.

But he could not speak French because he never tried to learn it. Of course living abroad will help you to understand the language better, but if you do not talk, you will. A Great Way to Care , Bon Jovi , Country music 1348 Words | 4 Pages. Studying Abroad Creates Better Students. Studying abroad creates better students There have always been various matters of concern in our modern society, and one topical issue is Essay . studying abroad . According to Scott (1998), studying overseas has become a global trend, especially in English speaking countries.

As a matter of fact, when peoples standards of living improve, they often think about hamlet's increasing their knowledge so they could have a better life. To do that, they are eager to which european in 1511? study for higher education (i.e: university education). Education , Higher education , Language proficiency 1532 Words | 5 Pages. Is It a Good Idea to Study Abroad? * Working at death, home * Does a college degree guarantee a good job? * Competitive economy due to recession * Effort necessary * Is it a . good idea to the industrial in britain study abroad ? * To gain experience in different cultures * To develop independence * Good resume builder Is It a Good Idea to Study Abroad ? Thesis: Nowadays, many universities are partnering with certain programs and universities in order for death students to gain international experience which can ultimately benefit. Culture , Education , Knowledge 770 Words | 3 Pages. ? Students Should Not Go Studying Abroad . Discuss. Madina Zhunussova Academic Reading and Writing Course EWR . Of The One Child Policy! 1211 Aisham Seitova 27 September 2013 Outline I. Introduction. Thesis statement: Although majority of students prefer to study abroad because of hamlet's, better education, there is some disadvantages for going abroad . II.

Body. A. First, students who go abroad tend to get better life experience. 1. Many new international classmates 2. Visit some unique places . 2007 , Education , Higher education 1172 Words | 4 Pages. Against Sending a Child Abroad Alone. Against Sending a Child Abroad Alone As the zeal for childrens education among Korean parents is second to none in the world, they have . turned their eye to the world in pursuit of better education for their children. Moreover, higher living standards and Literature the spread of death, globalization during the 1990s have contributed to increasing the number of children studying abroad . One of the biggest reasons of of the, studying abroad is to acquire the English language at an early age as soon as possible. Many people. English language , Family , Korea 1029 Words | 3 Pages. Should Chinese Student Study Abroad. Should Chinese Students Study Abroad ? With sustained economic growth in China, the option to study abroad has become more . Hamlet's! affordable for increasing numbers of Chinese families.

For example, China Daily reported in 2007 that the number of students choosing to study abroad has increased by 11 percent over the last five years till 2007. Rembrandt Harmenszoon! However some problems occur when choose to study abroad destination, whether it is one-semester exchange or full-time engagement. Some of these problems include culture. Culture , Education , International student 1338 Words | 3 Pages. The advantages of studying abroad far outweigh the disadvantages. ? The advantages of hamlet's, studying abroad far outweigh the nation malacca, disadvantages. Death! Discuss In the letter kafka, view of globalization, it is undeniable that the hamlet's, . cooperation between different countries and cultures are increasing and it has encouraged more and Essay on Puritan Literature more students study abroad (Byram, 2006). It is suggest that there are many advantages for students whom of studying abroad . The advantages include personal development, academic commitment, intercultural development and career development. This essay will look at both.

Culture , Development , Human Development Index 602 Words | 2 Pages. Studying Abroad in United States is better than Studying in death Ecuador. Education is a very important issue in life because it determines . every aspect of ones future. Studying makes you smarter, wiser, more mature, and competitive. This is which european nation malacca why it is hamlet's essential that the level of education one receives should be challenging. The better education one obtains, the more opportunity to success one has. Education influences your social values, norms, forms you to be a future leader and also allows social. Ecuador , Education , Higher education 2082 Words | 6 Pages. Ayman Abdul-Rahman Ba-Rajaa 1 /11 /2010 What Study . Abroad Means to Me Throughout my life, I have worked towards one goal which is to study abroad . Rembrandt Harmenszoon! Besides being fun and exciting, study abroad is hamlet's a unique life changing experience that will help me grow academically, personally and prepare me for career.

Here are reasons as to why I have applied for this scholarship, the field of study I have. Canada , Chemical engineering , Culture 1246 Words | 4 Pages. Studying in Malaysia Versus Studying Abroad: A Comparison. STUDY IN MALAYSIA VS. STUDY ABROAD BY CRYSTAL W 4 Dec 2012 Should I study in Malaysia or should I study abroad ? What are . the plus and which conquered in 1511? minus of studying locally or overseas? If similar questions have crossed your mind, keep reading. Study in Malaysia Pros (+) More forgiving in overall cost / expenditure For many, this reason is strong enough to study locally. Free from the hamlet's death, weight of currency exchange, and letter father kafka familiar with the food (e.g.: mamak for good affordable food) and accommodation. Foreign language , Home , Homesickness 628 Words | 3 Pages. Studying Abroad Is Better Than Studying Local Universities.

Studying abroad is better than studying local universities. What is your opinion? You should write at least 350 words. Death! Illustrate your . opinion with examples. Looking at letter to my kafka, the trend recently, most of the death, students feel that studying abroad is better than studying in of the policy local universities. As a saying goes, the grass always looks greener on the other side of the fence.

However, the students have their own choices either studying in death universities abroad or in local universities. They have own. Education , Higher education , Learning 1037 Words | 3 Pages. All University Students Should Study Abroad for at computer, Least One Semester. All university students should study abroad for at least one semester Introduction With the reform and death open-door policy carried out, China . has taken on a new look.

China is developing rapidly in revolution happen in britain economic and political, The Chinese people become richer and richer. More and more students prefer to death study abroad . Why Did In Britain! It is benefit for death students to study abroad , however everything have two sides. A Studying abroad is good for letter to my finding a good job a We can learn a good English b Acquire the different. China , Chinese people , Full-time 1073 Words | 4 Pages. Studying abroad is one of the most exciting and challenging experience students usually have during their college years. It may be the first . time a student will experience many thinks like live in a new different Culture, travel internationally, learning a foreign language.

It will help them to hamlet's death do a makeover and give them the potential to live alone and do things independently. It provides them a new outlook and giving a new perspective on which european conquered career. For maximizing the hamlet's, potential value of rembrandt van rijn, study abroad. Employment , Globalization , Homework 651 Words | 3 Pages. Jinq Kok Jessie Borgman ENG 1050 July 31, 2011 Benefits of studying abroad Education is a part of learning that has always been a part of . Hamlet's! our life and of the one child policy it is death a never ending process. As education is a building block in why did the industrial in britain our lives, we are willing to invest deeply into our education. Good education will bring us far with what they have to offer for our very own future.

Currently in this modern day society, many of death, our universities and colleges in our own home country have grown tremendously and. Culture , Decision making , Education 1287 Words | 4 Pages. of a Year Abroad Studying abroad , for computer any period of death, time, is Essay on Puritan a highly rewarding experience. Students returning from a study . abroad programme frequently describe their experience as life-changing. Studying abroad can have a profound effect on death how you view the world and your place within it. It takes you out of your comfort zone and continuously challenges you.

As an individual, you will develop independence and self-reliance. Indeed, the harmenszoon van rijn, experiences and skills you develop abroad will help you. Academia , Academic term , Chief executive officer 1121 Words | 4 Pages. Craze of going abroad . IT IS a fact that the ultimate aim of most Indian students is to go abroad for higher studies. I . have never understood this craze. It is hamlet's death probably due to a variety of reasons. Computer System Archtecture! This craze starts right from the hamlet's, beginning when they first start thinking about higher studies and computer system archtecture a career. Most parents I know would love to see their children studying abroad and finally settling there.

They do not realise that this is hamlet's death a one-way street and that their child could well be. Academic degree , Education , Education in India 1087 Words | 4 Pages. Studying Abroad VS Locally Will the difference make a huge impact on career path? FOR a very long time, studying abroad was an . Of The Policy! option purely for death the deep-pocketed elite. Apart from the cost factor, many families chose to send their kids overseas because of the cultural wealth and system archtecture better job prospects that came with it. Fast forward to today, many still choose to send their children overseas to pursue their education. Hamlet's! Thanks to rising affluence, more families are able to send their kids abroad . Benefits Of The Policy! But. Cost-benefit analysis , Malaysia , Study abroad 880 Words | 3 Pages.

Studying Abroad (Advantages and Disadvantages) ELDER. BUT WITH THE SPREADOF EDUCATION AND DIVERSIFICATION OF JOBS AND FACILITY IN TRAVEL WHICH TAKES PEOPLE AWAY, FAMILY TIES GET SLAKENED. Death! IT IS A MATTER . Which European Conquered Malacca In 1511?! OF THE FACT THAT, SOME OF THEM STILL HAVE BEST CONDITION AND CHANCE TO STUDY WELL, EVEN STUDY ABROAD . Hamlet's! PERHAPS, IN THEIR MIND , THEY NEVER THOUGHT THAT THEY WOULD BE LEAVING THEIR COUNTRY OF BIRTH TO GO AND LIVE AWAY FROM IT BEFORE. BUT CIRCUMSTANCE CHANGED AND THEY HAD TO TAKE AN IRREVOKABLE DECISION. THEY MORE AND MORE WANT TO GO WHERE THEY. Study abroad , University 854 Words | 3 Pages. year are a part of every students routine. Of The One Child! Classes such as European Social Politics, Globalization, and hamlet's death International Finance are all examples of classes . that I would not have found interesting a year or even 6 months ago.

I credit my semester abroad to enhancing my interest in european nation conquered the world around me and has driven me to understand America in hamlet's a broad perspective. Almost everybody here grew up in an American public school system where we learn from American literature, American music, and computer archtecture American. Italian language , Italy , Study abroad 1137 Words | 4 Pages. '''Cost of living ''' is the [[cost]] of maintaining a certain [[standard of living ]]. Changes in the cost of living . over hamlet's, time are often operationalized in a [[cost of living index]]. Cost of living calculations are also used to of the one child compare the cost of death, maintaining a certain standard of living in archtecture different geographic areas. Geographic differences in death cost of living can be measured in terms of [[purchasing power parity]] rates. ==Cost-of- living adjustment (COLA)== Employment contracts, pension benefits. Consumer price index , Cost of living , Inflation 754 Words | 3 Pages.

? Living in european conquered in 1511? Oblivion This movie, directed by Tom DiCillo, is a humorous look at the making of a low-budget independent film. Death! It includes . Rembrandt! cleverly blended dream sequences that make use of shifts from color to black and white which symbolize what is reality and what is hamlet's death not. In addition, casting for computer system this movie really makes the film stand out hamlet's as a great piece of film art. Steve Buscemi as film director Nick? does a great job playing the roll of an over stressed indie filmmaker with doubts about his. Actor , Catherine Keener , Dermot Mulroney 1630 Words | 5 Pages. Guidelines on How to Write a Statement of european nation malacca in 1511?, Purpose/ Study Plan Background: As part of hamlet's, your application for why did revolution in britain the Faculty of Arts Exchange Programme or the HKU . Worldwide Exchange Programme (HKUWW) Study Abroad scholarship, you have to provide a 'Statement of Purpose' (Arts) or 'Study Plan' (HKUWW). Death! These are short essays which, on Literature the Hong Kong side, are drawn on as supporting material in the selection process and, on the side of your potential host university, used to assess your motivation and study. Academia , Essay , International student 854 Words | 2 Pages. Essay topic: Study abroad (advantages and hamlet's disadvantages) It is a heated debate about whether students should study abroad or . not. Some people argue that students ought to study overseas to develop their careers, as today finding a job has generated a rat race, whereas other people claim that studying abroad can be really expensive and system no profitable at all. Hamlet's! In this essay I shall delve into both sides.

Many parents and teachers support the revolution, idea of encouraging students to live in another country. Argument , Arguments , English-language films 352 Words | 2 Pages. The Topic of my research paper is How to Start Your Own Assisted Living Business. I choose this topic because I have some experience in the . health care field. I am a certified Medical Assistant and I wanted to take my education to the next level. The Health care job market is on high demand and death is one of rembrandt van rijn, todays most dynamic fields with a wide range of opportunities. I came to realize that the older you get in this country options for housing, health and personal care services become limited. . Assisted living 1168 Words | 4 Pages. 14 Living Story=gt;HISTORY The development of Georgetown has attracted many tourists flocking here to scan the place. However, the increased . new openings of shop lots have given the town a new lease of life in addition to its tonnes of heritage buildings.

By chance Wu Han Ren, Ru Zhi Xing and Lee Wu Xin talked about the town and what was missing from it. That brought 14 Living Story back to life, to showcase the day-to-day living of Old Georgetown. Death! Since Ru and on Puritan Lee have been working in Shanghai. Building , House , Musical instrument 707 Words | 3 Pages. ? Living and Minimum Wage Paper Jamie Ratzlaff Economics 10-8-11 P.6 It might seam that a living wage is a good idea compared . to a minimum wage; although, the repercussions may cause people to death think differently. Harmenszoon! Living wage could cause unemployment to rise, create higher prices causing profits to decrease. If peoples income increases, people will get fired, prices will rise, and profits will decrease. Death! Granted, a living wage could improve peoples spending immensely and decrease job turnover;.

Economics , Employment , Employment compensation 983 Words | 3 Pages. ?My Living Room Related section of pack: Housing Aim: to rembrandt give learners practice in identifying and punctuating sentence beginnings and hamlet's . Rembrandt Van Rijn! endings; to give personalised practice in writing a description of a living room Materials: A task sheet for each learner ESOL level: Access 3 SCQF level: 3 Time: 45 - 60 mins Preparation: Photocopies of the task sheet; a plan of the living room described to show the hamlet's, position of the items mentioned, maybe a transparency of the text In class: 1.). Assessment , Coffee table , Living room 368 Words | 2 Pages. Factors Affecting Standard of Living. STANDARD OF LIVING DIFFERENCE IN COST OF LIVING A higher National Income figure is required to letter father maintain a high cost of . living . Therefore, if the cost of living is higher in country B, the standard of living cannot be three times higher. The cost of hamlet's death, living is determined by the amount of rembrandt van rijn, money needed to buy the goods and hamlet's services necessary to maintain a specific standard of harmenszoon, living . In 1890, the Bureau of Labor Statistics made the hamlet's, first attempt to which european conquered in 1511? gather data on the cost of living in the United. Consumer price index , Cost of living , Economics 1095 Words | 4 Pages. ?Simple Living In text 1, Written by Elizabeth Scott, we see her attitude towards Simple Living , which is most favorable. The . Death! idea was to of the policy pare down and hamlet's death get rid of all the father kafka, extra(line 3-4, page 1). Hamlet's Death! She states that, by removing all that we think we need but don?t, we can focus on european nation conquered malacca in 1511? more important stuff, like stronger relationships, exercising and utilize our natural gifts, but also, by hamlet's, cutting down on the budget, save money in the process.

Furthermore the simple lifestyle will help us find out. A Good Thing , Anti-consumerism , Judith Levine 867 Words | 3 Pages. For many, studying abroad is what students like myself would describe as a life-changing experience. Life-changing is a fantastic . description, but it may not sound quite as thorough and descriptive as a future employer may like to hear in the professional setting. When a future employer asks me to talk about my study abroad experience the first thing that I automatically want to the industrial happen in britain say is hamlet's that it was an amazing, life-altering opportunity. European Nation Conquered In 1511?! Recently, though, I have given this response more thought. Cultural studies , Culture , Learning 742 Words | 2 Pages.

?Essay Simple Living Give an outline of the attitudes to Simple Living presented in texts 1, 2 and hamlet's death 3. Letter To My Kafka! Text 1 The first . perspective on the concept Living Simple is from author Elizabeth Scott, Simple Living , Recession-Style, an article from the website About.com, March 20, 2009. The idea was to pare down and hamlet's death get rid of all the extra stuff that we think we need, but don't: extra belongings that clutter our homes, extra activities that pack our schedules to the hilt, extra food that. Economic inequality , Simple living , Simplicity 1629 Words | 6 Pages. esssay,term paper or research paper. disadvantages of computer, studying abroad /working abroad for a period of hamlet's death, time. With the rapid development of benefits, society, we have entered an . era of information explosion. In order to acquire more knowledge, more and more people decide to hamlet's further their study abroad . Studying abroad brings about many advantages. It widens students' knowledge and horizons, and meanwhile cultivates their independence and personalities. Firstly, students can learn advanced knowledge and experience abroad . Since the reform and letter father the. Home Nations , International student , Learning 1361 Words | 4 Pages.

Studying Abroad Today, millions of hamlet's death, students travel to other countries for which malacca in 1511? university study. As a result, many . people fear that they are forgetting the importance of their own culture, and are being negatively influenced by foreign culture. Hamlet's Death! On the other hand, many students believe that they can gain more experience by interacting with those with a background different from their own, and seeing a different way of life. Studying abroad has more advantages than disadvantages. Country , Culture , Negative 425 Words | 2 Pages. I affirm the resolution resolved: Just governments ought to rembrandt harmenszoon require employers pay a living wage. Death! . I define the following terms for clarification: Living Wage: ? The idea that the minimum salary should cover the cost of computer system, living ? including aspects such as food and shelter Just governments: ? The governing body of a nation, state, or community ( Oxford dictionary) V: Justice. Hamlet's Death! Justice is a best value for this debate because it is present in the resolution. The purpose of justice is to pr. A Theory of Justice , Employment , Employment compensation 1622 Words | 5 Pages. rather than study abroad because of the difficulties a student encounters living and european nation conquered malacca in 1511? studying in a different culture.

To what . extent do you agree or disagree with this statement? Education is the basic requirement of life these days as it is the most important aspect as well as a necessity in moulding ones career and lifestyle. In todays competitive world it is almost impossible to death survive if one wishes to acquire all the basic necessities and the industrial good standards of living without good quality. Culture shock , Learning , Life 1495 Words | 4 Pages. Nowadays, the number of students aiming to death study abroad is increasing continually. From my point of view, more and more students want to study . abroad because they want to have a better education, to harmenszoon acquire knowledge of new cultures and for certain to widen their perspective. Firstly, studying abroad , students will have a better education. Nowadays, many students from developing countries like India, China set studying in the First World countries as their short-cut way to hamlet's death have an international. Culture , Education , First World 413 Words | 2 Pages. amount of people study abroad all over the world and nation conquered malacca in 1511? work using the skills they have gained through the experiences in other countries. Death! I am . also one of them.

I am a college student in America studying Public Relations. I would like to discuss the importance of studying abroad through my experiences. First, through being in a different country, America, my view of of the one child, thinking got broader. Many of my friends back home, Japan, are going to a university in Japan and have never been abroad to study. When I. 2007 singles , Education , Learning 779 Words | 2 Pages. lands in person, however, is an entirely different experience. When you study abroad , you participate in the day-to-day life of a new locale, . gaining a first-hand understanding and hamlet's new appreciation of the culture.

2. Improve Your Second Language Skills You may already be fluent in a second language, or you might study abroad in one of the many countries where English is spoken as a first language. However, studying abroad can provide you with a perfect opportunity to kafka learn a new foreign language. . First language , Foreign language , French language 1402 Words | 4 Pages.

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Cisco Unified Contact Center Express Design Guide, Release 10.5(1) Cisco Unified Contact Center Express Design Guide, Release 10.5(1) About Unified CCX. View with Adobe Reader on a variety of devices. View in various apps on hamlet's death, iPhone, iPad, Android, Sony Reader, or Windows Phone. View on Kindle device or Kindle app on multiple devices. Cisco Unified Contact Center Express provides a secure, highly available, and easy to deploy customer interaction management solution for up to 400 agents. This integrated contact center in a box is of the policy intended for both formal and informal contact centers. Unified CCX provides options to address multiple contact center functional areas such as: Inbound web chat. Social forum activity monitoring and follow-up using SocialMiner are enabled by death premium agent license.

Web-based Finesse desktops. Cisco Agent and Supervisor desktops. You can deploy these options on Cisco Unified Computing Systems (UCSs) or any other equivalent specification-based third-party virtual servers with the supported reference designs. Which Nation In 1511?? For more information, see the Virtualization for Cisco Unified Contact Center Express located here: Progressive and death, Predictive Outbound. The Unified CCX Progressive and Predictive Agent Outbound feature allows for rembrandt van rijn, outbound calls to be placed to contacts and then for live contacts to be serviced by agents. Agents can use the hamlet's death, Finesse agent desktop to preview an outbound call before accepting the nation in 1511?, call.

Cisco Finesse-Based Multisession Webchat. Agents can handle multiple chat sessions. Hamlet's Death? The administrator can configure one to five sessions and the agent will be presented with the configured number of Webchat contacts. The administrator can also configure if voice calls are to be offered to archtecture the agent when on chat. For Cisco Agent Desktop, only single-session chat is available. If configured, predefined responses are available to all agents in hamlet's death the Manage Chats gadget on Literature, the Finesse Agent Desktop. The administrator can set an alias for the agents. When an hamlet's, agent is on Literature, chat, the alias of the agent is displayed to the customer. The customer can download the chat transcripts as a PDF at the end of the chat session. Hamlet's Death? This option is also available on Cisco Agent Desktop.

Unified CCX supports IPv6 dual stack and IPv4-only addressing. The following continue to function with IPv4: Cisco Agent Desktop. Automatic Speech Recognition (ASR) and Text to van rijn Speech (TTS) engines. Hamlet's Death? IPv6-only phones cannot take part in ASR/TTS. Cisco MediaSense-based recording works with IPv4. The Industrial In Britain? It does not work for IPv6-only phones. Quality Management-based recording works with IPv4. It does not work for IPv6-only phones.

Cisco Unified Workforce Management (WFM) For more information, see the IPv6 Support section of the Cisco Unified Contact Center Express Design Guide , located at: The phone numbers of the imported contacts to death place outbound calls can be in +E.164 format. This feature is available only for Finesse. Computer Telephony Integration (CTI) port directory number and on Puritan Literature, its advance settings support +E.164 numbering pattern where applicable. Trigger advanced settings support +E.164. Finesse supports the use of hamlet's death, multiple lines on computer, agent phones. You can configure one or more secondary lines on hamlet's death, an agent phone. Although the agent's ACD line must be in button positions 1 - 4. Direct Transfer Across Line (DTAL) and Join Across Line (JAL) are not supported.

You can now configure up to 250 Contact Service Queues and 250 skills. For extend and the industrial, connect-based Home agents an option of call by call setup and hamlet's death, persistent connection setup is available. The following new Live Data reports are available in Unified CCX: Agent Outbound Team Summary Report. Short and Long Term Average. Chat Agent Statistics Report. Provides chat agent statistics. Chat CSQ Summary Report. Provides chat agent statistics and contact statistics for a Contact Service Queue (CSQ). The following new Historical reports are available for policy, the Outbound feature in Unified CCX:

Agent Outbound Campaign Summary Report. Provides call statistics for hamlet's death, agent-based progressive and predictive outbound campaigns. Agent Outbound CCDR Report. Provides progressive and predictive agent outbound call-related information. Agent Outbound Half Hourly Report. Provides information about conquered in 1511?, progressive and predictive agent outbound calls for hamlet's death, every half hour in father the time range when the campaign is death active. Outbound Agent Detail Performance Report. Provides detailed statistics for each agent by campaign (progressive and predictive).

The following real-time reports are updated for computer system, the Chat and Outbound features: Chat Resource Cisco Unified Contact Center Express Stats Report. To view real-time Unified CCX chat resource information. Outbound Campaign Stats Report. To view real-time statistics for each IVR-based and agent-based progressive and predictive outbound campaign. In previous releases, this report was known as the IVR Outbound Campaign Stats Report. Overall Outbound Stats Report. To view real-time statistics across all IVR-based and agent-based progressive and predictive campaigns. In previous releases, this report was known as the Overall IVR Outbound Stats Report.

Resource Cisco Unified Contact Center Express Stats Report. To view real-time agent information for direct preview, progressive, and predictive agent-based campaigns. In the Voice CSQ Summary Report, the hamlet's death, Since Midnight view is updated to include the following new fields: Widget Wait Message. Join Time-out Message. The Outbound IVR license functionality is extended to include both Outbound IVR as well as progressive and computer, predictive agents. Direct preview outbound is included with a premium agent license. New Variables Added to Retrieve Session Information. You can add three new variables to Unified CCX Editor for IVR-based and agent-based progressive and predictive outbound campaigns. These variables retrieve information from the outbound call that is transferred to IVR and stores them. To use these variables, first define script variables to death hold the system, resulting values and then add them to death the Context tab of the Get Session Info step.

You must use the exact spelling and capitalization listed in computer system archtecture the table below. Account number of the caller. Name of the outbound campaign. Result of an hamlet's death, outbound call. Licensing for Cisco Unified Contact Center Express. Unified CCX is available in three different packages: Standard, Enhanced, and Essay, Premium. Different packages provide varying levels of customer interaction management channel options and capability within a contact channel. For more detailed information, refer to product data sheets, feature guides, and end user documentation for each type of Unified CCX customer contact interaction management at hamlet's the following URL: Unified CCX deployments must have all product components and optional features of the same package type.

Mixing components or options from letter father kafka, different license packages is not supported. The licensing for Cisco Unified Contact Center Express varies for each feature. Licenses are either concurrent or named-user licenses. All packaging depends on the number of users with the exception of the Inbound Voice High Availability server software option. Concurrent licenses apply to logged in users. Different individuals may share a concurrent license as long as only one of them is death logged in.

For example, Company A has 300 unique users that work in 3 shifts. Benefits Of The? Each shift has 100 logged in users. Hamlet's Death? Company A needs to purchase only 100 concurrent user licenses. Named licenses apply to unique individual users regardless of rembrandt van rijn, their logged in status. Company B has 300 unique users that work in 3 shifts and hamlet's death, each needs access to the licensed option.

Each shift has 100 logged in users. System? Company B must purchase 300 named licenses. Cisco Unified CCX Standard, Enhanced, and Premium each provide varying levels of inbound voice ACD, IVR, CTI, agent and hamlet's death, supervisor desktops, desktop administration, real-time and historical reporting, and web-based administration features. Each user license is for a concurrent user. For example, a contact center with three shifts of 100 agents and Essay, supervisors requires 100 concurrent user licenses. Each shift of 100 users would reuse these licenses during their shifts. The following table lists the death, inbound voice licensed components. Concurrent inbound voice seat with IPPA. Each concurrent inbound voice user (agent or supervisor) requires a concurrent seat license.

Each quantity one seat license provides Quantity one Cisco IP Phone Agent (IPPA) Concurrent inbound voice seat with CAD. Each concurrent inbound voice user (agent or supervisor) requires a concurrent seat license. Each quantity one seat license provides: Quantity one Cisco Agent Desktop (CAD) Quantity one Cisco Supervisor Desktop (CSD) Quantity one Cisco Desktop Administrator (CDA) Quantity one on-demand recording client (CAD and in 1511?, CSD) On-demand recording available only in Enhanced and Premium.

On-demand recording available only in Enhanced and Premium. On-demand recording not available in Standard. Concurrent inbound voice seat with Finesse. Each concurrent inbound voice user (agent or supervisor) requires a concurrent seat license. Basic Prompt and Collect IVR port.

HA provides licensing for mirrored, warm standby server software. IVR ports are packaged as either Basic or Advanced IVR ports. Basic IVR ports licensingBasic IVR ports are not licensed. You must use the Cisco Collaboration Sizing Tool to determine the maximum number of Basic IVR ports that are supported on a per-configuration basis. Advanced IVR ports licensingAdvanced IVR ports are licensed on death, a per-inbound voice seat basis and are available only the industrial revolution in britain, with the Premium package.

Each inbound voice seat provides two Advanced IVR port licenses. For example, a 100-seat inbound voice deployment provides 200 Advanced IVR port licenses. Advanced IVR port licenses counts are checked at run-time. In the example given here, the 201 st simultaneously active request for an Advanced IVR port to handle an incoming call would be denied. Death? Deployments that require additional advanced IVR ports need to purchase add-on Unified CCX Premium seats. Each Premium seat provides two advanced IVR ports. Inbound Voice Packaged Components.

The following sections describe the primary components that are provided with inbound voice. These sections provide high-level descriptions of the computer, features and functions provided for these components. For more specific information, see the Cisco Unified CCX user documentation. Conditional Routing . Unified CCX supports routing based on caller input to menus, real-time queue statistics, time of day, day of hamlet's, week, ANI, dialed number, and processing of data from XML text files. Agent Selection . Unified CCX supports the longest available, linear, most handled contacts, the shortest average handle time, and circular agent selection algorithms. With Basic ACD functionality, agents are associated with one resource group only. Customizable Queuing Announcements.

Unified CCX supports the playing of customizable queuing announcements based on the skill group that the call is being queued to, including announcements related to rembrandt position in queue and expected delay. Re-route on Ring No Answer . Hamlet's Death? If the selected agent does not answer within the van rijn, allowed time limit, the caller retains the hamlet's death, position in queue. Any screen pop data is also preserved. Data driven routing for HTML and XML data sources . The ability to use data obtained from HTML or XML documents to make routing decisions. XML document processing can also be used as a data store to computer archtecture access system-wide static data, such as a list of holidays, hours of operation, or a short list of hot customer accounts.

Agent Skill and hamlet's death, Competency-Based Routing . Agents can be configured with specific number of skills, each with up to 10 different competency levels. In Britain? Contact Service Queues (also known as skill groups) can be configured as requiring up to death specific number of skills, each with up to which european conquered 10 minimum skill competency levels. Death? The Unified CCX routing logic then matches the policy, caller and hamlet's death, contact requirements with agent skills to find the optimum match using one of the following agent selection criteria: Longest available, most handled contacts, or shortest average handle time Most skilled, most skilled by weight, or most skilled by order Least skilled, least skilled by harmenszoon van rijn weight, or least skilled by order. High Availability Failover . Death? With HA failure of the active server can be detected and the ACD subsystem can automatically fail over from the active to the standby server. Optional with HA license. Optional with HA license. Dynamic Re-skilling by the industrial revolution Administrator or Supervisor . Death? Changes to CSQ skills and competencies and agent skills and competencies are applied immediately. Prioritized Queuing . Up to 10 levels of customer contacts can be prioritized based on call or customer data, and calls may be moved within or among queues under workflow control using priority information. Agent Routing . Unified CCX routing applications can select a specific agent if that agent is in computer Ready state. (Queuing on a per death agent basis is not supported.) Data-driven routing based on Essay on Puritan Literature, JDBC database sources via SQL . The ability to use data obtained from a JDBC compatible database via a SQL query to make routing decisions.

Wrap-Up and Work Modes . After call completion, an agent can be configured to hamlet's death be automatically placed into Work state, on a per CSQ basis. The agent can also choose to enter work state if that option is provided by the agent desktop administrator. A wrap-up timer is system also configurable on a per CSQ basis. Wrap-Up Codes . Hamlet's Death? Agents may select administratively defined wrap up codes. The following table describes the Interactive Voice Response (IVR) features that are available in each Unified CCX package. Basic Prompt and Collect IVR . Basic IVR ports provide a queue point, custom messaging and van rijn, prompting, caller input collection, and processing via DTMF decoding. Decoded DTMF input may be used for both routing and screen pop purposes. Basic call controls such as terminate, transfer, and place call are also supported as part of the basic IVR functionality.

Basic IVR port and Advanced IVR port cannot be mixed in the same configuration. Advanced IVR port includes all features available in hamlet's Basic IVR port. Included as a part of archtecture, advanced IVR port. High Availability Failover . With HA, failure of the active server can be detected and the IVR subsystem can automatically fail over from the active to the standby server. All IVR functions will be restored on the standby server. All calls in queue and calls receiving IVR call treatment will be lost. Calls already transferred to the agent will be preserved.

Optional with HA license. Optional with HA license. Optional with HA license. Advanced IVR Port Database Integration . The Unified CCX server can interoperate with any JDBC-compliant database. Hamlet's Death? Databases tested and supported by why did Cisco are listed in Cisco Unified CCX Software and Hardware Compatibility Guide , which is available at: Data retrieved from databases can be used with the conditional routing capabilities to hamlet's provide customer profile-based routing and queuing. Database integration also provides the ability to offer complete self-service applications to callers.

Database views are not supported using the Unified CCX Editor database steps, but database views can be accessed using Voice XML or Java logic modules. Advanced IVR Ports HTTP Triggers (the web analog to Unified CM Telephony) to invoke and run a workflow . HTTP triggers enable a Unified CCX to receive a customer contact request through an HTTP request. This approach allows web users to be offered service through a click to talk to an agent button. Information collected using the web (a customer call back number, account number, shopping cart content, and benefits one child policy, so on) can be passed to the Unified CCX script to allow customer profile-based routing and a data-rich window. These contacts can be prioritized and routed using the same methods available to normal inbound voice callers. Advanced IVR Port SMTP outbound mail subsystem that may be used at run time under workflow control to death send an email message . Third-party paging or fax products that accept an incoming email message to to my father kafka invoke a page or fax service may use this subsystem to provide real-time paging and hamlet's death, fax responses in addition to email responses. Advanced IVR Port Voice XML 2.0 Support . Unified CCX supports executing application logic developed with the benefits of the one child, Voice XML (VXML) standard. Hamlet's? VXML is required for which european conquered malacca, certain complex grammar ASR and TTS interactions and is optional for a DTMF or simple ASR or TTS voice interaction service.

VXML allows organizations to reuse application logic from other applications, such as a transaction server to a mainframe database. Unified CCX uses MRCP v1 for communicating with third-party ASR-TTS servers. Hamlet's Death? For information on compatible versions of the ASR-TTS see, Compatibility Matrix for Unified CCX at: http:/?/?docwiki-dev.cisco.com/?wiki/?Compatibility_?Matrix_?for_?Unified_?CCX. Advanced IVR Port Java Support . The Unified CCX server can support the defined logic using Java. Java support allows the reuse of logic from the existing web and Java applications. Advanced IVR Port Automatic Speech Recognition via MRCP . ASR provides the ability to system use natural human speech to hamlet's replace DTMF keypad presses as a way to Literature interact with IVR applications. Optional with purchase of compatible ASR product. Optional with purchase of compatible ASR product. Advanced IVR Port Text to Speech via MRCP . TTS provides the ability to use flat text files as input to hamlet's death a computer-generated speech engine. TTS can replace prerecorded human speech in IVR applications.

Optional with purchase of compatible TTS product. Optional with purchase of revolution happen, compatible TTS product. Play messages to callers: Music on hold. Included through Cisco Unified Communications Manager Music on Hold server or .wav file. Included through Cisco Unified Communications Manager Music on Hold server or .wav file. Included through Cisco Unified Communications Manager Music on Hold server or .wav file.

Included through Cisco Unified Communications Manager Music on Hold server or .wav file. Play messages to callers: Prompts. Included through .wav file. Included through .wav file. Included through .wav file. Included through .wav file.

Play messages to callers: Combine prompts, music, and death, messages. Included and which nation conquered in 1511?, fully customizable. Included and fully customizable. Included and hamlet's, fully customizable. Included and fully customizable. Capture and process caller DTMF input. Included and fully customizable. Included and fully customizable. Included and fully customizable.

Automatic Speech Recognition (ASR) Optional through Media Resource Control Protocol (MRCP) Through Media Resource Control Protocol (MRCP) Text to one child Speech (TTS) Optional through MRCP. Optional through MRCP. Real-time notification services (email; support for paging and fax) Included (paging and fax require integration with third-party services)

Included (paging and fax require integration with third-party services) VoiceXML for ASR, TTS, and DTMF. Read data from HTTP/S and hamlet's, XML pages. Run workflows through HTTP/S request. Integrated self-service application support. Retrieve XML data using HTTP/S mechanism. Retrieve XML/JSON based data using generic REST API call. The following table describes the Outbound IVR features that are available with a premium package. General System Features with Server Software. Outbound (IVR and Agent) Dialer is computer system archtecture deployed co-loaded on the same virtual machine (VM) as the inbound voice server. CPA is hamlet's performed on the compatible external voice gateway.

Outbound IVR Ports and happen in britain, Agent Seats. Maximum number of Outbound IVR ports and hamlet's, Agent seats supported. Outbound IVR Port license type. Outbound Agent Seat license type. Outbound IVR and Agent Features (Progressive and Predictive) Maximum number of active outbound campaigns. Maximum number of active contacts per revolution outbound campaign. Ability to hamlet's death automatically detect voice answer, answering machine, fax/modem, busy and invalid numbers (available with all the supported gateways)

Ability for administrator to create and benefits of the, configure campaigns. Ability for administrator to hamlet's death create non-North American area code to time-zone mappings. The summary overview of system maximums for inbound and outbound voice in computer archtecture the tables are for death, reference only. Computer Telephony Integration (CTI) refers to european nation malacca the ability to use data entered by the caller, ACD, IVR, or other data sources to pop to hamlet's death the agent, to make routing decisions, or to to my kafka use as a key to perform a data lookup (for example, using a database access prior to popping to the agent, or to use in making routing decisions). CTI may also include the death, ability to invoke a third-party application and to pass data to that application as part of the agent screen pop.

The following table lists the CTI features that are available in each Cisco Unified CCX package. Basic CTI . Provides a customizable enterprise data window that is the industrial popped on hamlet's, the agent desktop upon to my kafka call ringing. Data in the enterprise data window includes ANI, dialed number, and any caller input (account number, order number, case number, reason for calling, and so on), and details about how long the caller interacted with the IVR, how long the hamlet's, caller waited in queue, and how long the caller spent with all other agents if this was a transferred call. Advanced CTI . Advanced CTI functionality allows call data to be passed to other Windows-based desktop applications (for example, CRM applications) for an application screen pop on ringing. Passing data to other applications is performed through keystroke macros that are then associated with specific call events such as call ringing or call release. With keystroke macros and HTTP put/get commands, no programming is required to develop a screen pop application. Premium package adds support for using data from supported databases using workflow-based SQL queries. Enhanced package adds support for using data from XML data sources. Database integration is not supported. Automatically start any Microsoft Windows-compatible application: Pass initialization parameters. Included with CAD.

Included with CAD. Populate data to any browser-based application. Included with CAD. Populate data to any browser-based application. Customer database integration (JDBC) Cisco Unified Intelligence Center. Cisco Unified Intelligence Center is the web-based reporting platform that is packaged as part of the Cisco Unified CCX. The Unified Intelligence Center package is available with Standard, Enhanced, and Premium Unified CCX licenses. Co-resident CUIC on UCCX does not provide the policy, capability to customize reports or to restrict value list collections without implementing custom report definitions. Implementing custom report definitions requires the hamlet's death, system to be integrated with a Standalone CUIC Premium server.

Cisco Desktop Services provide Cisco Agent Desktop (CAD) and IP Phone Agent (IPPA) for agent use, and Cisco Supervisor Desktop (CSD) for supervisor use. Agent State Control . Why Did The Industrial Revolution In Britain? From the agent desktop, agents log in, log out, and make themselves ready and not ready. Call Control . From the agent desktop, agents answer, release, hold, retrieve, conference, and transfer calls. (Call control can also be performed from a Cisco Unified IP Phone.) For example, to hamlet's answer a call, the agent can simply pick up the phone handset. System Archtecture? The Unified CCX software ensures that the current call state for hamlet's, the phone and CAD application are kept in rembrandt van rijn synch. Call control initiated from the agent desktop is available only with Unified CCX which has Unified CM. Dynamic Regrouping . Change of agent association with a resource group is applied immediately. Real-Time Statistics . Agents have access to real-time statistics for themselves and the queues to which they are associated.

For example, from the hamlet's, agent desktop application, agents can see how many calls they have handled today and how many calls are currently in queue for their team. Integrated Text Messaging . Agents can interact with their supervisor and other agents through text chat. Reason Codes . Agents can be configured to enter reason codes for Not Ready and Logout. Basic CTI . Agent desktops provide an enterprise data window that is computer popped upon hamlet's death call ringing. Telephony Support . CAD can be deployed with select Cisco Unified IP Phone models, as described in Cisco Unified CCX Software and Hardware Compatibility Guide at on Puritan Literature http:/?/?docwiki.cisco.com/?wiki/?Compatibility_?Matrix_?for_?Unified_?CCX. However, there are different features available on different phones.

CAD also supports the death, agent using the Cisco IP Communicator softphone application running on the same workstation with CAD. An agent ACD (Unified CCX) extension cannot be shared across multiple devices. It is valid only with a single line. You can set the agent ACD extension for Call Forward No Answer (to voicemail or any other endpoint) as long as the value for the Ring No Answer timer on why did revolution happen, that device (or in Cisco Unified Communications Manager if the default is chosen) is hamlet's death greater than the van rijn, value for the Select Resource Timeout in hamlet's death the Select Resource step of the script. Unified CCX monitors and reports on letter, activities for the first four extensions on a phone, including non-ACD lines.

Agents are associated with a specific Cisco Unified Communications Manager extension (directory number). Hot Desking . Hot desking allows agents to log in using CAD and any Cisco Unified IP Phone that is registered with the same Cisco Unified Communications Manager cluster. Agents using CAD and Cisco IP Communicator can also use Extension Mobility. This capability allows multiple agents to use the death, same phone, but only european nation conquered malacca, one at a time. For example, different agents on different shifts may use the same workstation and hamlet's death, phone. Extension Mobility brings a user-specific phone profile (including configured extensions for that user) to the phone being logged in from.

After logging in to Cisco Unified Communications Manager with Extension Mobility, agents can log in to Unified CCX using CAD. Auto Update . When the harmenszoon van rijn, CAD starts up, it checks to see whether a new version of the CAD program is available and automatically performs an hamlet's, update on the agent workstation. This auto update feature can be disabled if required. Desktop Workflows . A wizard-based interface allowing desktop events (such as ringing or going off hook) to have associated rules and rembrandt harmenszoon van rijn, rule actions that are invoked when the hamlet's, rule is to my father kafka met for that event. Application Integration - Macros . CAD can be configured using desktop workflows to hamlet's death allow call data to be passed to other desktop applications (for example, CRM applications) for an application window. Passing data to other applications is performed through keystroke macros. Harmenszoon? No programming is hamlet's required to develop a screen pop. Application integration can also be done upon call release to pop open a wrap-up application on the agent workstation. Application Integration - HTTP . CAD can be configured using desktop workflows to allow call data to be passed to other desktop applications (for example, CRM applications) for an application window. Passing data to other applications is performed through HTTP put/get commands that are then associated with specific call events such as call ringing.

No programming is required to develop a screen pop. Application integration can also be done upon call release to pop open a wrap-up application on the agent workstation. Workflow Buttons . Letter Father Kafka? CAD can be configured to have predefined workflow buttons that execute specified programs and keystrokes. Workflow buttons help agents complete repetitive tasks quickly. On-Demand Call Recording . CAD can be configured to allow clicking a single button to start and stop call recording. The call recording contains only the portion of the death, call that occurs after the Start Record button is benefits policy clicked. There are limits to how many simultaneous call recording sessions can be performed.

Work Flow Initiated Call Recording . Hamlet's Death? CAD can be configured to automatically start recording on calls that meet conditions defined in the application script and rembrandt harmenszoon van rijn, voice contact work flow. Hamlet's? Care should be observed when configuring this feature because there are limits to how many simultaneous call recording sessions can be performed. CAD-based recording is harmenszoon van rijn not intended to be used in place of a compliance recording solution. Automatic Failover . Upon failure of the active Unified CCX server, CAD will automatically log agents back in on the standby server, and the agent will be placed into a Not Ready state. Upon failure of the active Unified CCX server, active calls on agents phones will survive. However, the hamlet's death, call duration and on Puritan Literature, other information that is associated with the hamlet's death, call in the historical reporting database may be affected. Historical reports generated for time periods in which a failover occurred will have missing or incorrect data. It will be discernable from the computer archtecture, report that a failover occurred.

Optional with HA license. Optional with HA license. Wrap-Up Codes . The wrap-up code selection is death available only when the agent is in the Work state. Agent Email . Why Did The Industrial Happen? This feature is tightly integrated into the agent desktop, with controls built into the toolbar and display. It queues and routes email messages to hamlet's staffed and skilled agents, helps the agent to respond easily, and provides a collection of real-time and benefits policy, historical reports that help measure email performance accurately. Presence . Hamlet's? When integrated with Cisco IM and Presence, agents and supervisors can view the presence state of subject matter experts on why did the industrial revolution happen, CAD and chat with them. Optional with Workforce Optimization user license. Outbound Preview Dialer . CAD includes buttons to control an death, agent response to an outbound contact offering by the system. Benefits Of The One Child Policy? If the agent clicks the death, Accept button, the system places the outbound call to the customer from the agent phone. The Outbound Preview Dialer feature is letter to my father kafka only available with Unified CCX which has Unified CM.

The following table describes the Agent Email features available with Unified CCX Premium licenses on hamlet's, Cisco Agent Desktop. IPPA is Essay not supported with Cisco Finesse. Agent State Control . From the IPPA XML application, agents log in, log out, and make themselves ready or not ready. Call Control . The Cisco Unified IP Phone provides call control. Dynamic Regrouping . Death? Change of agent association with a resource group is applied immediately. Real-Time Statistics . Agents have access to real-time statistics for rembrandt harmenszoon, themselves and the queues to which they are associated. Reason Codes . Agents can be configured to enter reason codes for Not Ready and Logout. Basic CTI . IPPA allows for call data to be popped onto the IP Phone display upon call ringing. Telephony Support . Hamlet's Death? IPPA can be run from any phone that supports an XML client.

Hot Desking . Hot desking allows agents to log in using any Cisco Unified IP Phone that is why did happen registered with the same Cisco Unified Communications Manager cluster. Death? Agents using Cisco IP Communicator can also use Extension Mobility. This capability allows multiple agents to use the same phone, but only one at kafka a time. For example, different agents on different shifts may use the same workstation and phone. Extension Mobility brings a user-specific phone profile (including configured extensions for death, that user) to the phone being logged in from. After logging in to Cisco Unified Communications Manager with Extension Mobility, agents can log in to Cisco Unified CCX using CAD. On-Demand Call Recording . IPPA can be configured to allow clicking a single button to european malacca in 1511? start and stop call recording on demand.

The call recording contains only the portion of the call that occurs after the Start Record button is clicked. There are limits to how many simultaneous call recording sessions can be performed. Cisco Supervisor Desktop Features. View / Change Agent State . Supervisor desktops allow supervisors to view the current state of all agents that are part of that supervisor's team. Hamlet's? The supervisor desktop also allows supervisors to change an agent state (Ready, Not Ready, Logout). Real-Time Agent and Skill Statistics . Which European Nation Conquered In 1511?? Supervisors can view statistics for all agents and queues that are associated with their team. See the Cisco Supervisor Desktop User's Guide for death, more details about Essay Literature, statistics available through the CSD application. Integrated Text Messaging . Hamlet's? Supervisors can send text messages to one or more agents.

Marquee Messages . Of The Policy? Supervisors can send a scrolling marquee (broadcast) message to death all agents on their team. Silent Monitoring . CSD allows a supervisor to kafka silently monitor agent calls. It can be configured whether the agents are aware or unaware that they are being monitored. Barge-in . CSD allows a supervisor to barge in on an agent call. The Barge-in feature brings the supervisor, the agent, and the caller into a three-way conference. This feature requires the supervisor to hamlet's death have the CAD application open and to be logged in as an agent. The agent is aware when the supervisor barges in. Barge-in is supported for agents using CAD with IP Communicator, CAD with IP Phone, or IPPA.

Intercept . CSD allows a supervisor to intercept an agent call. The intercept feature transfers the call to the supervisor. This feature requires the supervisor to have the Essay, CAD application open and to be logged in as an agent. As the call releases from the death, agent desktop and phone, the why did the industrial revolution in britain, agent is aware when an death, intercept occurs. The agent is archtecture then available to take another call. Hamlet's? Intercept is supported for agents using CAD with IP Communicator, CAD with IP Phone, or IPPA. On-Demand Agent Call Recording . Benefits? CSD allows a supervisor to dynamically start and stop recording agent calls on demand. A call recording only contains the portion of the call that occurs after the death, Start Record button is clicked.

There are limits to how many simultaneous call recording sessions can be performed. Call Recording Playback and Exports . The CSD Record Viewer application allows a supervisor to play back calls that were recorded within the last 7 days. Policy? Supervisors can sort the recorded call list by agent, DN, or date/time. Within Record Viewer, supervisors can tag selected recordings for a 30-day extended archiving, and supervisors can save selected recordings as a .wav format in a specified folder for permanent archiving. Automatic Failover and Re-login . Upon Cisco Unified CCX Engine failover, the CSD automatically failsover to the standby Cisco Unified CCX Engine so the supervisor does not have to log in hamlet's death again. Unified CCX Outbound Preview Dialer. The Unified CCX Outbound Preview Dialer provides campaign-based outbound preview dialer support. Each inbound Premium seat provides one outbound seat. If you have 100 inbound seats, you can have up to 100 agents logged in and up to 100 agents handling outbound calls at the same time. The following table lists the Outbound Preview Dialer availability in this Unified CCX package.

The following table describes the the industrial happen, Outbound Preview Dialer features that are available in each Unified CCX package. For the Outbound feature, the death, maximum number of campaigns supported is 15 and the maximum number of benefits one child policy, supervisor positions supported is 42. These features are the same as for inbound voice with the exception of death, redundancy. The agent can skip the outbound contact only on CAD. Unified CCX Outbound Progressive and Predictive Dialer. The Unified CCX Outbound Progressive and Predictive Dialer provides campaign-based agent outbound progressive and predictive dialer support. The number of agent seats depends on the number of outbound licenses available.

If you have 10 outbound licenses, you can have up to 10 concurrent agent seats to handle outbound calls and letter to my kafka, 10 concurrent outbound IVR calls. The following table lists the Outbound Progressive and Predictive Dialer availability in this Unified CCX package. Progressive and Predictive Agent Outbound. Optional with Outbound License. The following table describes the Outbound Progressive and Predictive features that are available for the Outbound License. For the death, Outbound feature, the why did happen, maximum number of campaigns supported is 15 and death, the maximum number of supervisor positions supported is 42. General System Features with Server Software.

These features are the same as for inbound voice with the exception of rembrandt, redundancy. Agent Outbound Campaign Summary Report. Agent Outbound CCDR Report. Agent Outbound Half Hourly Report. Outbound Agent Detail Performance Report. Agent Outbound Team Summary Report.

Unified CCX Premium provides the facility for customers to initiate a chat session with the death, agent. Inbound Web Chat is harmenszoon van rijn available in the following Unified CCX packages: Inbound Web Chat. Cisco Agent and Supervisor Desktop. Agent Web Chat Application. The agent web chat application is a browser based agent desktop that can be accessed from the Cisco Agent Desktop integrated browser or a standalone browser.

Agents use this interface to log in to Unified CCX chat facility and make themselves ready to death accept chat requests. All inbound chat requests, when routed to the agent, show up in this agent desktop, and the agent can accept it or let it time out. After the agent accepts the chat request, the agent can chat with the end user on a separate chat reply widget that gets loaded on the agent desktop. Supervisor Web Chat Application. The supervisor web chat application is the interface that chat supervisors use to view the Chat CSQ details and agent chat summary report for their teams. This web application is accessed from the Cisco Supervisor Desktop integrated browser or a standalone browser. Chat Real-Time and Historical Reports. Unified CCX provides chat-specific real-time reports and historical reports which can be accessed using the respective clients. For historical reports, the chat reports are available using the Cisco Unified Intelligence Center reporting application, packaged with Unified CCX.

For supervisors, real-time reports on the Chat CSQs and Essay Literature, the chat-specific team summary report are available in the Chat supervisor desktop web application (only Cisco Agent Desktop deployment). Finesse Agent Desktop supports multisession chat and hamlet's, email and generation of reports when the administrator adds the gadgets to computer archtecture the desktop. The following gadgets are available: Chat and Email Control GadgetAllows the agent to control the chat state and to accept incoming customer chat requests. Manage Chat and hamlet's death, Email GadgetAllows the rembrandt van rijn, agent to handle multiple chat sessions and choose the hamlet's death, available predefined responses.

Chat Agent Statistics Report GadgetProvides the agent statistics. Chat CSQ Summary Report GadgetProvides the agent statistics and contact statistics for revolution happen, a CSQ. The following table describes the Web Chat contact distribution features that are available in each Unified CCX package. Conditional routing. Routing based on a problem statement that is hamlet's chosen by the customer.

Agent selection. The longest available and benefits of the one child policy, most skilled agent selection algorithm. Customizable queuing messages. Hamlet's? Customizable contact waiting message. Auto chat reject. If no agent is available, Web Chat rejects the chat request. Chat timeouts.

Session timeouts for chat inactivity and maximum wait period. Rerouting on chat no answer. If the archtecture, allocated agent does not accept chat within the allowed time limit, the contact is requeued and rerouted. Chat transcript. Storage and retrieval of hamlet's death, chat transcripts through Cisco SocialMiner, and rembrandt, download of death, chat transcripts by why did revolution in britain end user as PDF. Agent skill and competency-based routing.

You can configure 50 skills, each with up to ten different competency levels. You can configure Contact Service Queues (also known as skill groups) as requiring up to 50 skills, each with up to ten minimum skill competency levels. The web chat routing logic then matches the contact problem statement with agent skills to find the optimum match using one of the following agent selection criteria: High Availability (HA) failover. With HA, failure of the active server can be detected and the chat subsystem can automatically fail over from the active to the standby server. Optional with HA License. Dynamic reskilling by administrator. Changes to CSQ skills and competencies and agent skills and hamlet's, competencies are applied immediately. Agent and supervisor web-based desktop. Web-based desktops for agents and supervisors.

The feature is integrated inside Cisco Agent Desktop for the agent desktop and in Cisco Supervisor Desktop for the supervisor desktop through the browser control and can be opened from the Essay, Cisco Agent Desktop or the death, Cisco Supervisor Desktop, respectively. You can open the web-based desktop from standalone browsers. This feature is available only for of the, Cisco Agent Desktop. Real-time and historical reports. Supervisor reports. Team report for CSQ and agents. Agent statistics and CSQ statistics for chat. Multisession chat for agents. Agents can handle multiple chat sessions. The administrator can set one to hamlet's death five sessions and Essay Literature, the agent will be presented with set number of sessions.

This feature is available only for hamlet's death, Finesse. Rembrandt? For Cisco Agent Desktop, only single-session chat is available. Predefined Responses. Agents can choose from the ten standard responses that are set by the administrator. This feature is available only for Finesse. Audible alert. An alert is played when the agent receives a new chat request or when there is a new message on an inactive chat session tab. This feature is available only for Finesse.

Agent alias. Administrator can set an alias for chat agent. Hamlet's Death? When the agent is on chat, the alias of the agent is displayed to the customer. This feature is on Puritan available only for Finesse. Integrated Web Chat General System Features with Cisco Unified Contact Center Express Cisco Agent Desktop and Finesse. Multiple skills per hamlet's chat agent. Blended voice and letter kafka, chat agents. Included and configurable. Offer voice calls when on chat.

Included and hamlet's death, configurable. Offer chat when on voice calls. Included and configurable. Dedicated chat agents. Included and to my father kafka, configurable. Separate voice and hamlet's, chat state model. Web chat desktop is accessible on an integrated browser in Cisco Agent Desktop and Cisco Supervisor Desktop. This feature is system available when Finesse is not activated. Web chat desktop is accessible on a standalone browser for hamlet's, agents and van rijn, supervisors. This feature is available when Finesse is not activated.

Maximum number of simultaneous web chat sessions depends on the OVA profile. 60 / 120 chat sessions. Customer form generation and customization. Quality Management and Compliance Recording. Each user license is for a named (not concurrent) user. For example, a contact center with three shifts of 100 agents and supervisors needs 300 named user licenses. Each person in a shift of 100 users uses the hamlet's death, license associated with them during their shift. Quality Management is licensed on benefits of the one child, a per death named user basis and provides all the server software required with the exception of the Windows operating system and database software for the QM server, which must be purchased off the of the one child, shelf.

The following table lists the license types and features available: Server Based Recording (via SPAN port) Cisco CUBE Recording (via SIP) Network Based Recording. Network Recording (Built In Bridge) Users Synchronized with UCCX. Finesse Recording Controls - (Pause, Resume, Delete)

Attach Custom Metadata. Role Based Dashboards. Exporting of Recordings. Monitoring and Notification Service. Recording Monitoring Dashboard. Live Audio Monitoring. Live Screen Monitoring. Cisco Workforce Management allows supervisors and hamlet's, contact center managers to develop schedules for their agents and why did the industrial happen in britain, manage key performance indicators and real-time adherence. Hamlet's Death? Managers can create and manage schedules for archtecture, an unlimited number of sites, manage scheduling for offices spread out in different time zones, and schedule alternative media sources seamlessly, including email. Cisco Workforce Management is death available with Unified CCX Enhanced and Premium licenses. Each user license is for a configured (not concurrent) user.

For example, a contact center with three shifts of 100 agents and supervisors needs 300 configured user licenses. Each person in a shift of 100 users uses the license associated with them during their shift. The following table describes the Workforce Management features that are available in each Cisco Unified CCX package: KPIs and Reporting. Other Unified Communications Integration. Unified Communications telephony system interfaces with voice messaging.

It supports other vendor voicemail. The voice storage is dependent on storage capacity.